The cable could be hidden within, or behind, furniture. Kath_F. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Options. We would like to show you a description here but the site won’t allow us. If I couldn't get the proper wall socket, the internet is not going to be set up su. The new ones are just screws, the old style Telewest ones are like star shaped head. Has anybody ripped thes out and not disturbed the internet phone. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. . I'm looking to replace an old wall socket in my new house. I can only find the TV socket. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Browse Virgin Media Virgin Media Community. I would get virgin to do it. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Following the installation and verification of its functionality, you can browse the web or. Old Virgin Media box and poor signal. Happy to pay the money for it, if it could be arranged please. Virgin Media; My Virgin Media; Shop; Help;. Plug into the Hub. Buy Multimedia Sockets at Screwfix. Explain what needs to be done and book an engineer visit. 2. S. 0800 052 1734-----Options. How can I speak to someone about getting one installed. many thanks. I have only got one rectangular shaped white socket (Shown as below) but it seems old. I have also checked outside and there is no box either on my property or on my boundary wall. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. One of them was Telewest. If it’s damaged or not working correctly, it could be causing your internet issues. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Back a step. You can also check for a loose cable as not all properties have a socket. It is actually a VM box but a very old one, even though it was still in use just over a month ago. See where this Helpful Answer was posted. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. Let me know how you get on! Kind regards, SerenaIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There are 10 types of people: those. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in. Call the Pre-installation and delivery team on 0800 052 1734. No vm wall socket. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. 4. easy install. nothing to do with the outside boxs. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. The Motorola models include a built-in passthrough mode for attached devices and a line filter, saving you from buying both additional splitters and the line filter for your primary service line. Or if the other end of the white cable is in a more useful. I have tried to contact vm but I don’t have a landline number so they w. Plug into the wall socket. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023Measuring a compact 230x153x55mm and weighing 1. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. The first option is to put the cable into another wall socket. Get virgin engineer to move the wall socket. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket. Anything is technically possible. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?Alessandro Volta. 1. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0 Kudos Reply. Plug the cables into the Hub. I’m also having the same issue I recently received a virgin media starter kit and only have the virgin media Ethernet outlets. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Multiple broadband wall sockets Virgin Media Internet Service. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. correctly to the Virgin Media wall socket, please follow these instructions to get set up. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. on 30-09-2022 14:24. It varies between the altnets. Virgin Media Quickstart set up. Is installing a newer hub, an old hub, phone broadband & TV, we have you covered. If it’s damaged, it could. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. . I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. on 05-09-2023 20:36. 0a output. 3 Kudos Reply. A Virgin Media wall socket is simply a point of entry into your home. #4. Get the Hub ready by connecting the wires. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. . unnecessarily. . Connect the Hub’s power cable with the blue tab. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Various cable mediums are used in modern systems to transmit data. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Tried looking but can't see a way to book an engineer for this? Thanks. We would like to show you a description here but the site won’t allow us. 1. Don't touch it. RedTomato said: I removed my Virgin cable about a month ago. In response to Jonny-M. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Any extension that you create after the main socket is your responsibility. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. VM BB TV Landline. I recently purchased my first home and have been taking a look at the VM cabling to the property. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Explain what needs to be done and book an engineer visit. I’ve tried calling but the people I’m connected to keep hanging up. So yes, following many takeovers, this is now your Virgin Media connection. 29/07/15 - 16:50 #1. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 3. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. • Using your TV remote push the Input, AV or Source button. 0 Kudos. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. Account - Mobile. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you haveI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. So you can either unscrew this one & push on the connector provided in the Quick Start pack. These enter my house via an air brick/vent very close to. Only Virgin Media kit can be plugged into their network so not surprising the Talktalk router has no means to plug into that. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. Pop the power cable into a nearby plug socket, and turn it on. I was told when purchasing the broadband and TV package that fibre was available here and already in use, so am wondering if I'm. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Two virgin media wall sockets, only one required in QuickStart, set up and connections Monday; Paying for 500mbs but. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayCan the old VMcable sockets which need a thin cable be used for the Hub's connection? Annoyedalready. Turn any coax connection in your home into a high speed network drop. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Step 3: Plug in your Virgin Media Hub on the go-live date. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Please help. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I'm a Very Insightful Person, I'm here to share knowledge. Some install their own poles too. The engineer will bring everything needed to install your Virgin Media services on your chosen day. #1. on 15-11-2022 18:53. (knowledge is power) Sun 05-Jan-14 12:53:34. The answer is yes. 168. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Sorry to hear of the install delay caused by the wall sockets missing. Switched On Families. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. 1920 "virgin media" 3D Models. Options. I’m a new Virgin customer, and the previous occupants used a different provider. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks ago; Top. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. See if you can get connected. ) on 27-01-2023 17:22. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. - 5400981. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the. At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. Most Virgin Media customers will receive a Hub 3 router. QuickStart, set up and connections. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. Grab the isolation cable and connect the thick end to the Virgin Media wall socket, making sure the cable is pushed in. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. drive and thin wall design. I don't work for Virgin Media. I am having a room change and update so now will have a wall socket a lot closer to the virgin wall outlet than before, reducing the cable needed…We're here to help. As mentioned by Tudor, we can move this for you at a one-time charge of £25, which gets applied to your next bill. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. VM has to 'switch' you to do that. Unscrew the connector from the wall box. It also protects the network from 240 volts being fed to it by faulty TVs in your home. He - 5270179. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. (I did this video to help/guide new engineer as I did not find any for my self when I started. Share. It should be free of charge. cable from wall. This includes: The Stream box. Replacing an actual Virginia Media Central. self install. have to take these off all the time and thats what i use. Although it’s relatively rare, a faulty Virgin Media wall box can also cause connectivity issues. 0 Kudos. Virgin cables must only be provided by isolated sockets provided by Virgin Media. However, I do not have any of the specified wall sockets available. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 0 Kudos Reply. Tudor. log into hub3 - 192. Installation: Wall socket issue. Or you may be quicker than average! You won’t be involved the whole time. Manage Your Account. Being connected to the internet is one of the most important modern essentials in 20. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Re: No Virgin Media wall socket internally. newapollo. The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. Installation: Wall socket issue. Wall socket. Virgin Media. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. You can try push fitting the VM lead provided by VM onto either one of the two outputs of the splitter. 68K; 345; 502; Alex_RM. There must have been a previous installation or you would not have been offered a self install. Don’t plug the power cable into a plug socket yet. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Summary of Contents for Virgin Media Virgin TV V6. 0, TP-Link Archer C8, TP-Link TL-SG108S 8. All I am aware of terminate the fibre inside your house though. Stay safe online. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. We would like to show you a description here but the site won’t allow us. You use the adapter provided by VM into the TEL1. - 5250024Forced to use Virgin Media Broadband. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Thanks, Megan_L 32,846. Check your DMs btw. All forum topics; Previous topic; Next topic; 14 REPLIES 14. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. ahhh the rubbish that is CS - you could try this. However you might need to check what type of cable is used to connect the socket to the Virgin network. Stay safe online. How about using a 10m RJ11 to RJ11 telephone cable. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. That is a rooftop aerial outlet for Freeview TV. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I got a self setup broadband kit but have no Virgin media wall plug. The box and cables may have been removed by the previous occupiers. Thanks . if your taking it off for good hit the torx screw hard with a hammer and it will crack and the front casing will come off (but do it this way. Connect the Hub’s power cable with the blue tab. Some while ago I had Virgin Media installed. Another option might include. Old telewest box in QuickStart, set up and connections Friday; Old Virgin Media box and poor signal. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Last edited: 21 Jul 2010. 23/04/17 - 06:45 #6. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. The other is marked TV, & this is used for TV & Broadband. Tuning in. 01-02-2023 10:59 - edited 01-02-2023 11:00. We would like to show you a description here but the site won’t allow us. Don’t plug the power cable into a plug socket yet. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I don't have a virgin media wall socket and this is stressing me out. The top “capped” one is marked FM & has been disused since cable went digital. It's obviously missing a case/cover and looks quite old. 21 virgin media virgin tv v6 installation manual pdf 22 v6 file extension what is it how to open it solvusoft. Often poor building work, or poor decorating, can see old VM connections and wall boxes covered over in splodges of paint or plaster. Now none of my internal phone. Step 2: Order your TalkTalk Broadband service. Connect the isolation cable. - 5201249I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. 1 and not usb 2. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. The wall box may be branded with the logos of an old cable TV company (not VM). Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday There were many cable companies that originally built the networks in the early 1990s. Can you arrange an engineer to help me out on this step?. cheshire_man. The wall socket has a thick plug bit. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. Damaged Wall socket. 0. I’ve received my QuickStart package to find I do not have a compatible wall socket. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Account - Cable. I have broadband kit arriving on the 29th Dec, but no Virgin socket. Virgin Media have used the Openreach socket to provide telephone services. But I have actually managed to get through to the technical team over chat. Re: No wall socket 4 weeks ago Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech installAuto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We would like this to be re-located please into our living room on ground floor. Re: No Wall Socket for Quickstart. These are the parts I could find, they were screwed into the end on the coaxial cable. I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. It has two outputs on the left of the wall box. I've just received my HUB3 installation kit and the 1st step it mentions to plug the isolator cable into the virgin media wall socket however I've only got the virgin media HDU-200. At least spell your title correctly jeezus . Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Very Insightful Person. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. You can visit the website virginmedia. No outside box - cable through the wall to inside box - very old 20 years ago. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. I have tried for half an hour to contact Virgin about this without success and am now locked from their phone assistance because it says I got the password wrong which I have. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. The first thing is to start making alternative arrangements for your internet connectivity. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. There is a long wire and plastic boxes. ” I did not get a silver terminator cap in my packaging to send back. 23 ) and said i get an email confirming the appointment, but nothing has came through, anyone can check this for me? sounds like the installer wanted to make money. Connect the Hub’s power cable with the blue tab. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I have signed up as a new user for Virgin Fibre. This is a little untidy for my likeing. We would like to show you a description here but the site won’t allow us. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. Focus on connecting the VM Hub to the wall socket & getting it working for W-Fi and direct connected laptops. No Virgin Media Wall Socket on 13-04-2022 14:08. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). Security matters. Sometimes there is no VM wall box, just a trailing cable. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. The cable on the right looks like is for a Freeview TV antenna. Flashing red is normally telephony fault or no signal. With a smaller OD than standard sockets, these fit between tightly spaced fasteners. 2. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I am so sorry to hear that you seem to be missing a wall socket in the home. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. 0 Kudos Share. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. You need an aerial and an RF feed from it. One of them was Telewest. Step 3 - Label the box – a letter came with the. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. on 30-12-2022 13:33. When Virgin Media (cable) was installed over 8 years ago, a box was put on the wall outside my front door - a long piece of white cable was run through the wall and fixed around the door frame and wall in the hallway. Re: No virgin media wall socket. Reply. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You may need to use the spanner provided. You'll have to cut the cable and seal the hole up. 0 Kudos. I’ve just lived into my new house and received my Virgin box. I have checked the website and can't work out - 5361670. Hello, We recently moved into a house which has this box connected to the router. If you in a property that's recently been added to Virgin Media's network we have another video th. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. Account - Cable. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Adduxi. My Virgin Media Hub 3 just came in but realised need a socket wall installed. just use a pair of normal side cutters , you can just grip it either side and turn. I’ve also just noticed that I have an old VM wall socket from someone who had previously lived at my address, but it appears the cable had been cut prior to me moving here. I have now read through some of the same queries on here and realise that it may be the old BT wall socket or in my ca. 0. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. 29-12-2022 20:58 - edited 29-12-2022 21:00. @tiger_1310 wrote: Having a mare with Virgin Media. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Thanks to everyone who replied to my question about removing old telephone boxes and wire. If however the socket itself has been removed you will need assistance. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Shop spark plug sockets, 12-point sockets, square bit socket sets and more from top brands including Mastercraft and MAXIMUM. The wall box may be branded with the logos of an old cable TV company (not VM). I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 6 dB and should ideally have a terminator cap on the unused connection). It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. Threatened "Do this within 12 hours. on 01-06-2023 19:26. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. A non-split socket will have the sockets and screws in the middle. Can anyone help please? Need. I can only find the TV socket.